Refund policy

RETURN & REFUND POLICY

💕 Bratty Beauty XO 💕

Last updated: August 2026

Thank you so much for shopping with Bratty Beauty XO — your support truly means the world to us!

Opened Products Due to the hygienic nature of lash products, all lash supply sales are final. We do not accept returns or exchanges on opened lash items — this protects the safety and quality of every product for every customer. Please reach out before purchasing if you have any questions — we're always happy to help! 

Unopened Products Unopened supplies may be returned within 30 days of delivery for store credit or a replacement. Items must be unused and in original packaging. Customers are responsible for return shipping costs. A photo of the item(s) must be submitted to hello@brattybeautyxo.com before sending anything back. Returns requested after 30  days will not be accepted.

Damaged or Incorrect Items If something arrives damaged or you receive the wrong item, please contact us at hello@brattybeautyxo.com within 72 hours of delivery with your order number and a clear photo. We will cover return shipping and offer a full refund, replacement, or store credit — your choice! We reserve the right to deny claims that appear fraudulent or inconsistent with our shipping records

Lost Packages If your package hasn't arrived within 5 days of your expected delivery date, please reach out and we'll investigate with the carrier on your behalf.

Disputes & Chargebacks If you have any concerns about your order, please contact us before filing a dispute with your bank. We keep detailed records of all orders and shipments and we will always do our best to resolve any issue quickly and with care. Your experience with us matters more than anything and we will always show up for you! 

Questions? We're always here for you! 📧 hello@brattybeautyxo.com 🌐 brattybeautyxo.com