Terms of service
TERMS OF SERVICE
🎀 Bratty Beauty XO 🎀
Last updated: August 2026
Hey babe! Welcome to Bratty Beauty XO. We're so glad you're here. Before you shop, please take a moment to read through our terms — we promise it won't take long. By shopping with us, you agree to the following.
1. The Basics We may update these terms from time to time. If we do, we'll update the date at the top. Continuing to shop with us means you're cool with any changes.
2. You & Your Account By purchasing from us, you confirm that all your information is accurate. Keep your account details safe — you're responsible for any activity under your account.
3. Our Products At Bratty Beauty XO, every product is carefully selected and crafted with you in mind. We pour love into every lash and beauty item we offer, and we're committed to bringing you only the best quality. Product images are as accurate as possible, though slight color variations may occur depending on your screen. If you ever have questions about a product before purchasing, don't hesitate to reach out — we're happy to help!
4. Your Order Placing an order with us means you're confirming your payment info is valid and authorized. We handle every order with care and love! In rare cases — like a pricing error or an item becoming unavailable — we may need to cancel an order, but you'll always be fully refunded and we'll let you know right away. We appreciate your understanding and your support so much!
5. Shipping We process orders within 1-2 days and have them shipped within 3-5 business days via USPS Ground Advantage. You'll get a tracking number once your order ships so you can follow your goodies home! We aren't responsible for carrier delays, but if your package hasn't arrived within 5 days after your expected delivery date, please reach out to us at hello@brattybeautyxo.com and we'll look into it together.
6. Opened Products Due to the hygienic nature of lash products, all lash supply sales are final. We do not accept returns or exchanges on opened lash items — this protects the safety and quality of every product for every customer. Please reach out before purchasing if you have any questions — we're always happy to help!
7. Unopened Products Unopened supplies may be returned within 30 days of delivery for store credit or a replacement. Items must be unused and in original packaging. Customers are responsible for return shipping costs. A photo of the item(s) must be submitted to hello@brattybeautyxo.com before sending anything back. Returns requested after 30 days will not be accepted.
8. Damaged or Incorrect Items If something arrives damaged or you receive the wrong item, please contact us at hello@brattybeautyxo.com within 72 hours of delivery with your order number and a clear photo. We will cover return shipping and offer a full refund, replacement, or store credit — your choice! We reserve the right to deny claims that appear fraudulent or inconsistent with our shipping records
9. Disputes & Chargebacks We want every Bratty Beauty XO experience to be one you love! If you ever have a concern about your order — whether it's a shipping issue, a damaged item, or anything else — please reach out to us at hello@brattybeautyxo.com before contacting your bank or filing a dispute. We keep records of all orders, tracking information, and communications, and we will always do our best to resolve any issue quickly and fairly. Giving us the opportunity to help first means we can find the best solution for you without the stress. Your experience with us matters more than anything and we will always show up for you! 🤍
10. Privacy We respect your privacy and take it seriously. Check out our Privacy Policy to see how we handle your info — your trust means the world to us.
11. Questions? We're always here for you and we love hearing from our community! 📧 hello@brattybeautyxo.com 🌐 brattybeautyxo.com
Thanks so much for shopping with us — we appreciate every single one of you!